Return Policy

Zairatea strives to provide exceptional customer service and the perfect shopping experience with each and every order. To cancel your order, send us an email to [email protected] with your order details and we’ll cancel it promptly. 

Please note that items purchased on the special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange. We do not accept products in which the packaging is torn or tampered with.

Purchases made with a credit card or debit card can be refunded to the same card. If the original form of tender has been lost or stolen, or if an in-store return of $100 dollars or more is made, we will issue a cheque for the full amount of the return from our headquarters and mail it out to you right away.

What do I do if my order is incomplete, incorrect or damaged?

Please contact our Customer Service Team at [email protected] or call us at +91-7044106930. Our holiday Customer Service Team hours are Monday through Friday, 5:30 am to 5:00 pm PST, Saturday, 7:00 am to 3:30 pm PST, and Sunday – Closed