Term and Conditions

User Agreement:

Terms and Conditions (T&C.S) contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating our relationship with regard to the use of Zaira Tea Tea’s Platform (Site) by you.

Please read this Agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. Zaira Tea may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of a Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.


“Agreement” means the Terms and Conditions contained herein along with the Privacy Policy and Terms of Use including other T&C at our website. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.

“Site” means the Zaira Tea Tea’s online shopping platform owned and operated by Zaira Tea Tea Company, which provides a venue to the users of zairatea.com to buy the products listed / displayed at zairatea Shopping by the Seller.

“Vendor” / “seller” / “affiliates” shall mean the person or any legal entity who offers for sale, sells, puts for auction the products on the zairatea.com / website.
“User/You” means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale of the Vendor / Seller products, through ‘Zairatea shopping’ by placing its order on this Site.

“Product/s” connotes the goods, services promoted / displayed on the Site and offered for any use / sale.

“Zaira Tea” means Zaira Tea Tea Company Limited.

Online Purchases:

This Website is only a venue where Users may meet and interact with one another for their sale and purchase transactions. Therefore, Zaira Tea acts as a facilitator for such sale and all commercial/contractual terms are offered by and agreed to between buyers and sellers alone. The commercial/contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to products and services, etc., over which the seller has complete control and the same may be subject to change.

The agreement between you and Zaira Tea is subject to the following terms and conditions:

The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of Zaira Tea you agree to be bound by the Terms and Conditions.

All prices, unless indicated otherwise are in Indian Rupees

By indicating User’s acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.

Zaira Tea is neither responsible for any non-performance or breach of any contract entered into between Users nor make any representation or Warranty as to the attributes (such as quality, worth, marketability, etc.) of the products or services proposed to be sold or offered to be sold by the seller or purchased by the buyer, on the Website.

You are advised to independently verify the bona fides of any particular User that you choose to deal with on the Website and use your best judgment in that behalf. Zaira Tea, accepts no liability for any errors or omissions, whether on behalf of itself or its Sellers or third parties.

Any order placed for a product that is listed at an incorrect price may be canceled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

Zaira Tea does not at any point of time during any transaction between buyer and seller on Website come into or takes possession of the product(s) or service(s) offered by seller nor does it at any point gain title to or have any rights or claims over the products or services offered by seller to buyer. Zaira Tea shall not and is not required to mediate or resolve any dispute or disagreement between Users.

In a credit card transaction, you must use your own credit card. Zaira Tea will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

Zaira Tea is not responsible for non-delivery, an unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply. It is the sole responsibility of the Vendor to dispatch the Product to the User (depending on the Product or Offer Price). Any request for cancellations of orders once duly placed on the site, shall not be entertained.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order.
Presently, the service(s) of Zaira Tea Shopping are being offered free of cost. However, Zaira Tea reserves the right to charge a fee for any or such facilities.

The User agrees to use the services provided by Zaira Tea, its affiliates, consultants and contracted companies, for lawful purposes only.

The User agrees to provide authentic and true information. Zaira Tea reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Zaira Tea has the right in its sole discretion to reject the registration and debar the User from using the Services available at this website, and/or other affiliated websites without prior intimation whatsoever.

Zaira Tea will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act/omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Partial delivery of product needs to be reported within 10 days of receipt of the product.

Cancellation, on user’s request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased.

Delivery of orders would be done address specific not person specific.

For reported defects on products with manufacturer’s warranty, the customer needs to contact the relevant service center of the manufacturer, respectively. Zaira Tea shall not be held responsible for any refund claim in such a case from the customer.

Zaira Tea reserves the right to cancel any order placed using Credit Card which holds International Billing Address.

Octroi charges may be levied on some products displayed on the site.These charges shall are not refundable and shall be borne by the customer.In the event of cancellation of the order the , Octroi charges levied shall not be refunded.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our Vendors or suppliers, Zaira Tea shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Zaira Tea shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Zaira Tea shall issue a credit to your credit card account in the amount of the charge.

Products Description and Pricing

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

Zaira Tea and\or Zaira Tea’s Vendor\Seller will attempt to be as accurate as reasonably possible while providing Product descriptions and pricings. However, Zaira Tea or Seller do not warrant that description or other content or prices related to the Products or other information and content contained in this Zaira Tea website are accurate, complete, reliable, current, or error-free. If a Product showcased on this Zaira Tea website on behalf of Seller is found by You not to be as described, upon receipt of the same in pursuance to placing an order on the Seller through the Site, your sole remedy is to return it in unused condition to the Seller. In the event, if the payment has been processed by Vendor\Seller for the returned Product(s), the refund amount shall be credited to your credit/debit card account and the same shall be duly notified to by email to your email address provided at the time of registration.

Charges displayed on the site are inclusive of cost of the product service fee for payment and facilitation fee. In case the customer would like to pay using an alternate payment mode that is acceptable to us, the service fee for payment will be adjusted to the total payable amount for the order. Customers using foreign and international cards should note that this online payment gateway accepts payments in USD, GBP, Euro & in Indian Rupees. Therefore, the amount charged on above-mentioned currencies is the value of the product displayed on the site which is converted into or any other foreign currency at the actual prevailing conversion rate while passing the order to the payment gateway. Similarly, for any applicable refunds the full amount, which has been charged, is refunded which is converted into or any other foreign currency at the actual prevailing conversion rate. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate. In some cases where an international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge/refund issued. The applicable charge is decided by the issuing bank. Zaira Tea would refund only the amount charged in INR as displayed on the website. Zaira Tea is not responsible for any charge levied by the credit card Issuing bank for the foreign transaction.

All prices and availability of products are subject to change without prior notice at the sole discretion of Zaira Tea

Online Payment

In order to facilitate payments for Product(s) purchased by You through zairatea.com shopping, at the request of the Sellers, offers an online payment gateway facility that will enable You to make payments in respect thereof to the Sellers using a credit/debit card account, subject to Your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the website of the payment gateway service provider/s. It is hereby clarified that Zaira Tea does not itself collect the monies from the purchasers and the entire payment transaction (including collection from the purchasers and distribution to the Zaira Tea Vendor\Seller’s is conducted by the online payment gateway facility provided.

Credit card details

You agree, understand, undertake and confirm that the credit/debit card details provided by You for making payments for Product(s) purchased through zairatea.com, either through the on-line payment gateway mechanism will be correct, current, complete and accurate and you shall not use the credit card/ debit card or any other bank account which is not lawfully owned by you. The aforesaid information provided by You will not be shared by Zaira Tea with any of the third parties unless required by law, regulation or court order or for facilitating and completing the purchases made by You or its Vendor\Seller will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details in anyway.

Order Tracking Facility

Top You understand and agree that Zaira Tea and this Site also provides hosting services to its Vendor\Sellers to also provide ‘Order Tracking Facility’ to the Registered Users in respect of their orders placed with Zaira Tea Vendor\Seller. All such Order Tracking Information and results are third party user generated contents. Zaira Tea neither initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modify the information contained in the transmission. Zaira Tea has no control over the third party user generated contents and shall not be liable for the same in any manner. Zaira Tea Vendor\Seller provides the said facility as a free service, without any obligation so to do, to its customers who register with this Site, through this Site and shall make reasonable endeavors to ensure that the facility works properly and that the information so provided is true and correct. However, it assumes no responsibility for any inaccuracies that may creep in such information provided to the Users or in regard to the timeliness of such information.


None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and Zaira Tea and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes Zaira Tea and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Zaira Tea and its agents as their agent for this purpose.

Communication with Users

Zaira Tea reserves the right to communicate with Users regarding this site and User’s use of this site or any product or service purchased by User on this site.